Welcome to Mercy Hearts Home Care

 Mercy Hearts Home Care was established with a commitment to enhancing the quality of life for seniors. Founded by Doreen Mubiru, who has extensive experience working with seniors and a personal journey as a daughter of aging parents, Doreen’s understanding of the challenges faced by families caring for their loved ones motivated her to create a home care service that embodies the highest standards of quality and compassion.

A home care service that reflects the care she would want for her own loved ones, with a focus on compassion, dignity, and respect 

 Our dedicated team is committed to delivering personalized care that meets the unique needs of each individual, ensuring they can maintain their independence and enjoy their golden years in the comfort of their own homes or care facility. 

At Mercy Hearts Home Care, our onboarding process for new clients is designed to ensure a seamless and personalized experience. It begins with a comprehensive assessment conducted by our professional partner, independent, registered nurse (RN) Jeannine Hodge. During this assessment, the nurse evaluates the client’s health status, needs, and preferences, allowing her to develop a tailored care plan and provide expert healthcare recommendations based on her observations.

Once the assessment is complete, we carefully match and assemble a dedicated team of caregivers specifically suited to meet the client’s unique needs. Each caregiver undergoes a thorough background check, thorough training that focuses on the personalized care plan created by the nurse, ensuring they are fully equipped to provide high-quality, compassionate care.

This collaborative approach not only fosters a supportive environment for our clients but also ensures that our caregivers are aligned with the specific goals and preferences outlined in the care plan, enhancing the overall quality of care provided.

At Mercy Hearts Home Care, our commitment to providing exceptional care is deeply rooted in a set of core values: compassion, respect, integrity, and excellence. Here’s a closer look at each of these values and their significance in our work:

Compassion: We understand that our clients are often facing difficult challenges, whether related to health, mobility, or emotional well-being. Compassion drives us to not only address their physical needs but also to connect with them on a personal level. This means listening actively, showing empathy, and providing support that goes beyond basic care.

Respect: Every individual we care for deserves to be treated with dignity and honor. We prioritize respecting our clients’ wishes, preferences, and cultural backgrounds. This includes involving them in decision-making processes about their care and recognizing their autonomy. We believe that when clients feel respected, they are more likely to engage positively in their care journey.

Integrity: Trust is foundational to our relationships with clients and their families. We are committed to honesty and transparency in all our interactions. This includes being upfront about our services, ensuring confidentiality, and delivering care that meets the highest ethical standards. Upholding integrity means that our clients can rely on us to do what we say we will do, fostering a trusting and secure environment.

Excellence: We strive for excellence in every aspect of our service. This involves continually improving our skills, staying updated with best practices in home care, and seeking feedback from clients and their families to enhance our services. By focusing on excellence, we aim to provide the highest quality of care that positively impacts the lives of those we serve.

By embedding these core values into our daily operations, we ensure that our approach to home care is holistic and client-centered. Our goal is to create a nurturing environment where clients feel safe, valued, and cared for, ultimately enhancing their quality of life.